The first four words are only the beginning.
1
Start It.
Get clear on what needs to be addressed and open the conversation directly.
Stay In It.
2
When it gets uncomfortable, listen, respond, and resist the urge to retreat or soften the message.
3
Move It
Forward.
Leave with movement: clearer expectations, changed behavior, the right support, or a decision made.
"A professional, polished, confident speaker that I would highly recommend."
-- David Stankiewicz, Senior Producer and Events Designer for IEEE
I'm Tucker Miller
I've spent more than 35 years in law, human resources, consulting, sales, and senior leadership.
Everywhere I've worked, I've seen the same thing: leaders know the conversation they need to have, and they wait. They look for the perfect words. They hope it resolves itself. It rarely does.
I help senior leaders get into those conversations, stay in them, and move them forward, with compassion and without losing accountability. I've brought this work to NASA, The Coca-Cola Company, Verizon, Raymond James, and the Seattle Seahawks, and to national stages including SHRM.
Founder, Onward Leadership · Attorney · Author of The First Four Words
You already know the conversation you need to have. What slows you down is figuring out how to start it.
So you wait. Meanwhile, performance problems persist, resentment grows, good people leave, and your credibility takes the hit.
Say It in Four gives you a way in. Take what you haven't been saying and reduce it to four words. Too simple? Try this:
Performance: You're not meeting expectations. Conduct: Here's what I expect.
Feedback: We need to talk.
Support: What do you need?